Of all the kinds of computer problems that you may encounter, network issues are among the most difficult. While computers can be used to do quite well offline, being shut off from the internet can be a nightmare. In addition, if you aren’t able to connect, it can be difficult to discover solutions to the issue.
Let’s walk through the basic method of troubleshooting problems with connectivity to your network. So, the next time you launch your web browser and get the “Cannot Connect” message, you’ll know how to proceed.
We’ll begin broad and get to the specifics, as with any troubleshooting process. Connect to a website to confirm that your connection is stable at the end of each section. If that does not work, proceed to the next section.
Make Sure It’s Your Network Problem
Sometimes, what may appear to be an issue with your network could be an issue on the website’s end. If you’re unable to connect to Twitter, you should check other sites to ensure that the issue isn’t only attributable to a specific website.
Power Cycle Everything and Check Other Devices
It’s not necessary to be annoyed about issues with your network right away, and the solution to your issue may be as easy as rebooting your device. Restarting your computer fixes many issues, so ensure you’re the first to respond to network issues.
For troubleshooting purposes, you must reboot your computer and your router and modem. If your router or modem features power buttons on the back, press the buttons to shut them off. If not, take the plugs off of power.
To completely clear the caches of your router and modem, take 60 seconds to wait before turning them on. After plugging all of the devices back into your router, connect your modem first and let it fully turn on before connecting to your router.
Rebooting and turning off the system first will ensure that it isn’t just a temporary issue with the network. It’s much better to reboot immediately rather than wait around thirty minutes, even if you don’t have to.
After restarting your computer, if you own an additional computer (or an electronic device), Try connecting using this. If you’re not able to connect, devices are connected, and you likely have issues with either your hardware or your Internet service provider.
Check Physical Network Connections
If the issue with your network persists after rebooting, you must ensure that all network connections are functioning. This is an easy solution before you dive into setting up and testing.
If you’re using the Ethernet cable that connects to your router, you should check to ensure it’s not broken or missing. If your laptop is equipped with an actual wireless switch, check to see if it’s switched to an off position.
After you’ve confirmed a good connection, make sure you check your modem and router. Do the router’s lights or modem flash green in the normal way? If the lights do not come on after rebooting, it could mean that the device is broken or not functioning properly.
If you do, however, see red lights or a power light but not a connection light or connection light, your ISP may be experiencing interruptions. Check out the next section if you believe that this is the problem. You might need to look up the manuals on your device to understand the light’s meaning.
Run the Windows Network Troubleshooter
Windows comes with built-in troubleshooters who can detect and resolve problems. To use the troubleshooter to fix network problems, right-click on the icon for your network in your System Tray and select Troubleshoot Issues.
You can also navigate to settings > update and Security > Troubleshoot Other troubleshooters and select internet Connections > Troubleshooter to open it.
When the troubleshooter has been running the program, it may fix issues or find problems but fails to correct them or discover no issue. If the troubleshooter discovers problems that it is able to fix, then connect to the internet again. If you encounter an error or a problem with a particular name that Windows isn’t able to fix, keep a record of it for future investigation.